Refund policy

Returns and Refunds

At La Brewja Coffee Co., we want you to love every cup. If you're not satisfied with your purchase, contact us at hello@labrewjacoffee.co

Coffee products

Unopened coffee bags in their original packaging and in resellable condition can be returned within 30 days of delivery. You will need your receipt or proof of purchase. For change-of-mind returns, your refund will be reduced by shipping costs.

Damaged or defective coffee: Contact us within 7 days of delivery if your coffee arrives damaged, leaking, or defective. We will replace it at no cost to you, with no return needed.

Wrong item: If you receive the wrong product, contact us and we will send the correct item or refund you in full.

Satisfaction guarantee: If you brew a bag and simply don't love it, tell us. We will replace it or refund you, at our discretion.

Merchandise

You may request a return within 30 days of receiving your item. It must be unworn or unused, with tags, in its original packaging, and in the same condition you received it. You will need your receipt or proof of purchase.

How to request a return

Email hello@labrewjacoffee.co before sending anything back. If your return is accepted, we will provide a return shipping label, the return address, and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions

We do not accept returns on custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards. Opened coffee is not eligible for a standard return; please contact us under our satisfaction guarantee instead.

Exchanges

The fastest way to get a different item is to return your eligible item and, once the return is accepted, make a separate purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at hello@labrewjacoffee.co